- Appointment Confirmation
- Canceling an Appointment
- No-Show Appointments and Disabled Accounts
- Re-enabling Your Disabled Account
Appointment Confirmation
After an appointment is made, you will receive a confirmation email to your Baruch email account. You will also receive a reminder email about 24 hours before your scheduled appointment time. These emails contain the time, date, and specific location of your appointments. You are expected to arrive promptly to your scheduled appointments.
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Canceling an Appointment
Appointments for all services must be canceled at least 12 hours in advance of the scheduled time.
Failure to cancel your appointment in advance of the scheduled time will result in a “no-show” appointment, and your account will be immediately disabled.
If your account is disabled or if you cannot access your account and you would like to cancel your appointment, you will need to send TfCS@baruch.cuny.edu an e-mail in order to do so. The e-mail must be sent to us the required number of hours before the start of your appointment (see above). You must continue to adhere to the cancellation policy above even if you cannot access your TfCS account.
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No-Show Appointments and Disabled Accounts
Any session that is missed or not canceled before the advanced time will be marked as a “no-show,” and your account will be temporarily disabled. We are aware that emergencies happen, but to ensure equal access for all students, we must strictly enforce this policy. Keep in mind that you may still attend your previously scheduled sessions while your account is disabled.
If you need to cancel your appointment while your account is disabled, you will need to send TfCS@baruch.cuny.edu an e-mail in order to do so. The e-mail must be sent to us the required number of hours before the start of your appointment (see above). You must continue to adhere to the cancellation policy above even if you cannot access your TfCS account.
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Re-enabling Your Disabled Account
If your account has been disabled, you should follow the directions in the notification email. You can email us at TfCS@baruch.cuny.edu with an explanation of your missed appointment and an acknowledgment of the policy. Please write “TfCS Disabled Account” in the subject line.
Please note: If you miss more than one appointment per semester, your account will most likely be suspended for an extended period of time. We understand that emergencies happen. Disabled and suspended accounts are reviewed on a case-by-case basis.
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